Virgin Mobile

Samsung A6 Issues connecting to Mobile Data

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Whiz Kid

Samsung A6 Issues connecting to Mobile Data

I recently purchased a Samsung A6. The phone will not connect to mobile data but can make/receive calls and connect to home wifi just fine. I've tried to Google solutions with no luck. Does anyone know how to fix this issue?

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Agent

Re: Samsung A6 Issues connecting to Mobile Data

Hi there! Let's straighten this out for you. Are you using the SIM card that was included with the new phone?