Hey there @UnicornLynx400 We're sorry to hear you're having issues with the service. Did you add the hotspot to the account already? We may need to review the account. Would you please be so kind to send us a Private Message, so we can further assist you? Please, include your phone number and pin.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.