Virgin Mobile

Samsung Galaxy J7 Refine: No data when not connected to WiFi

Whiz Kid

Samsung Galaxy J7 Refine: No data when not connected to WiFi

Have a new Galaxy J7 refine. When not connected to WiFi, there is no data access. Can make calls and text but no internet. Data roaming setting is grayed out. 

3 REPLIES 3
Agent

Re: Samsung Galaxy J7 Refine: No data when not connected to WiFi

Hello, @Patryk. Thank you for stopping by. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Whiz Kid

Re: Samsung Galaxy J7 Refine: No data when not connected to WiFi

Thank you Kira. How do a send a PM? 

Agent

Re: Samsung Galaxy J7 Refine: No data when not connected to WiFi

You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile.  On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the   Community member in the "To" field and off you go. -Kira_M.