Virgin Mobile

Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Hey there, Tim2017! We apologize for the inconvenience at this time. Can you please send me a private message with your current address location? 

 

To send me a private message, please click on my username and select to send a private message.

Enthusiast

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

I am also having these issues. It will start working again if I go to airplane mode, then turn airplane mode off. It might work for a few days, then someone will tell me they had been trying to call me but I never got it. I have also done a factory reset. Did anybody ever get this issue fixed? I am about to just go back to my old phone. It can't just be an outage because it keeps happening and my husband's phone works just fine.
Agent

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Hello there dacchambers. I am sorry about the issue there with your phone. Please follow these steps to update your device: please turn off your WiFi and Mobile Data on. On your dial pad, enter ##72786#. When prompt, say Yes or OK to all you see there. Let us know how that work.

Enthusiast

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

It only worked temporarily. I found out yesterday that I was missing texts again. I turned on airplane mode, turned it off again and had 4 new texts come through from the day before.
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Agent

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Hello there. Do you still need assistance? 

Enthusiast

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Yes please.
Agent

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Let us look into your account in regards to your delay text. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin number.

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Whiz Kid

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

My phone always go to voicemail, even when it's on.  I see othersare having the same proplem, did anyone get a fix to this.  I miss alot of calls, which i should not miss because I have a small business.

Agent

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Oh no!  Let’s do some investigating here. Can you send us a private message with your phone number to verify your account? Thanks!

Enthusiast

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Still no fix. 2 week ago they told me it was a cell outage in my area... even though my husband also has Virgin and has no issues. I am still having the same problem.