Virgin Mobile

Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Agent

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Oh no! Sorry to hear that, dacchambers. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Whiz Kid

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Looks like i can join the club of folks that are having this issue. I will not get texts or phone class every few days, i only find out its not working if i try to call someone and see that the phone call won't go through. I have talked to tech support and they had me reset the phone which only got it working to the next time it stoppped and then had me try ##72786#(?) to reset the phones settings. This is very frustrating. SO far this week i have missed two important phone calls, i have only had the phone since February. Any help would be great.

Agent

Re: Samsung Galaxy J7 Refine going straight to voicemail 90% of the time

Hi there, ABiswell. Thanks for contacting us. We're sorry for the inconvenience with the service. 

 

Please, send us a private message with your phone number and PIN to have a look at the account.