Virgin Mobile

Samsung Galaxy J7

SOLVED
Whiz Kid

Samsung Galaxy J7

My Samsung galaxy J7 will not allow me to answer incoming calls?  No matter how many times I press the answer the call goes to voice mail after ringing numerous times.  Just started doing this.  Suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Whiz Kid

Re: Samsung Galaxy J7

Unfortunately this didn't work.   What I was able to do is go to settings for the phone and I activated the answer by pressing the home button option.  I can now answer the phone.

3 REPLIES 3
Sensei

Re: Samsung Galaxy J7

Do you have any blocking apps. Such as callwatch or Mr. Number downloaded to your device?

If not.

Lets update your profile.

Go to settings>system update> update profile.
Then power off the device, leave off for 5 mins. Then power back on.

Try again.
-Josh the Virgin Mobile Expert
Whiz Kid

Re: Samsung Galaxy J7

Unfortunately this didn't work.   What I was able to do is go to settings for the phone and I activated the answer by pressing the home button option.  I can now answer the phone.

Whiz Kid

Re: Samsung Galaxy J7

But, I can't even get to the phone pad, to make a call. I put my 6 digit security code in, and I get a "Try again in 60 minutes" message. HELP.