Virgin Mobile

Samsung Galaxy S9 - downloading MMS messages over Wifi?

SOLVED
Whiz Kid

Samsung Galaxy S9 - downloading MMS messages over Wifi?

I receive MMS messages using the Messages app, but if I'm connected to wifi the message will not download, sometimes returning a Network error. In order to download it, I need to enable Mobile Date and disable Wifi. Is this normal? I'd like to just read and reply when on wifi. 

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Samsung Galaxy S9 - downloading MMS messages over Wifi?

Hi there! Unfortunately, we do not offer service over Wifi. Mobile data is required to send and receive MMS. 

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5 REPLIES 5
Agent

Re: Samsung Galaxy S9 - downloading MMS messages over Wifi?

Hi there! Unfortunately, we do not offer service over Wifi. Mobile data is required to send and receive MMS. 

View solution in original post

Whiz Kid

Re: Samsung Galaxy S9 - downloading MMS messages over Wifi?

I have the same problem. This answer isn't sufficient to me. Why do I need to have WiFi actually turned off even when network data is always on. This isn't a problem I have experienced with any other services and friends on other networks don't have this problem. It is very inconvenient and needs to be fixed.
Whiz Kid

Re: Samsung Galaxy S9 - downloading MMS messages over Wifi?

 

Re: Samsung Galaxy S9 - downloading MMS messages over Wifi?

We understand your frustration & are truly sorry for the inconvenience! Unfortunately, we do not offer service over Wifi. Mobile data is required to send and receive MMS. 

Whiz Kid

Re: Samsung Galaxy S9 - downloading MMS messages over Wifi?

I think that both MarchHH and I understand what you are saying; but what you have not answered is why it becomes necessary, even if data is ON, to turn OFF Wifi in order to open an MMS message.