Virgin Mobile

Samsung J7 Invalid SIM card message

Whiz Kid

Samsung J7 Invalid SIM card message

I am having problems with my Samsung Galaxy J7 phone. I am receiving a message that indicates I have an invalid SIM card and the phone will go offline. When the device is restarted I usually get service for a short while before it goes offline again. This problem occurs both on a network connection and phone service.

 

I took it to the Best Buy where I purchased the phone in November 2016. The technician removed the SIM card and reinstalled it but the problem persisted.

11 REPLIES
Wizard

Re: Samsung J7 Invalid SIM card message

Take a look at the suggestion offered below.  If you do get a sim card (if you have difficulty finding one, Ting is a good source) you will need Virgin Mobile to make the ICCID swap for you on the backend.  You cannot simply put in a new sim card and have it work.

 

https://community.virginmobileusa.com/t5/Android-Devices/Galaxy-J7-Invalid-SIM-Card/td-p/4543

 

There is a chance the problem is software rather than hardware and you might want to try a hard reset first.  If you do that make sure you make a backup first as it will erase all personal data on the phone.

 

http://www.hardreset.info/devices/samsung/samsung-j700f-galaxy-j7/

Agent

Re: Samsung J7 Invalid SIM card message

Hey there, @William1948!

 

So sorry to hear about this experience. We want to help! Can you please send us a Private Message with your phone number, PIN and UICC ID of the SIM card?

 

~Nosh_CxUx

 

 

Whiz Kid

Re: Samsung J7 Invalid SIM card message

Customer Service sent me a new SIM card. Replacing the SIM card was the correct solution to the problem I was having with my Galaxy J7 phone. It is functioning properly now and has maintained a consistent service connection for a 24 hour period.

 

I appreciate the assistance I received from the customer support staff.

 

 

Agent

Re: Samsung J7 Invalid SIM card message

You're Welcome. We remain at your service.

Whiz Kid

Re: Samsung J7 Invalid SIM card message

Hi there,

 

My name is Nik Ruzas and I am having the same issue with my Samsung Galaxy J7. Continuous "Invalid Sim Card" notifications and reccommending me to restart. Have restarted multiple times and have removed and re-installed the sim card and battery as well. Not sure what I can do further. Any help would be greatly appreciated. 

 

Thank you, 

Nik

Agent

Re: Samsung J7 Invalid SIM card message

Hi, @nruzas27 Could you please send me a PM with your phone number and SIM card? I would like to check into that for you.

Whiz Kid

Re: Samsung J7 Invalid SIM card message

I just started having this problem yester day. I had to restart my phone 6 times today.  I bought this phone right B4 Christmas, I love it, Help please.  I use my phone for work every day, so can't be with out it.

Agent

Re: Samsung J7 Invalid SIM card message

Hi SDJDoyle!

 

We're sorry about that situation. In order to investigate in more detail, we need you to send us a private message with the following information:

 

 - Phone Number

 - Account Pin

 - Device MEID DEC Number

 - SIM Card Number (ICC ID)

 - Current Address

 

We'll be waiting for your reply message.

 

-EdwinRG

Enthusiast

Re: Samsung J7 Invalid SIM card message

Same phone, same problem.