Virgin Mobile

Samsung J7 Invalid SIM card message

Agent

Re: Samsung J7 Invalid SIM card message

Really sorry to hear about this, @MrFresh. We’d love to help you out with this. In order to take a closer look, can you please send us a private message with your phone number, PIN, IMEI and ICCID (SIM card numbers) from your device?

 

To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message". 

Enthusiast

Re: Samsung J7 Invalid SIM card message

I have been having issues with my phone since December 2. My Samsung Galaxy J7 has been throwing me the SIM card locked followed by SIM card removed errors forcing mandatory restarts since then, making my phone unusable. But today it started showing me this Invalid SIM card error as well. My phone starts and has service for around 4 minutes then goes into SIM card is locked then followed by SIM card removed within 2 minutes that requires a restart, and then after the restart Invalid SIM card error.

jpp
Enthusiast

Re: Samsung J7 Invalid SIM card message

I am now recieving the same problem after checking into my schools wifi

Agent

Re: Samsung J7 Invalid SIM card message

Hi there JPP. Have you removed or change the sim card on your phone? Victor21

jpp
Enthusiast

Re: Samsung J7 Invalid SIM card message

I have not replaced it but have removed it, it worked then stoped and gave me the error after a minute or so

Agent

Re: Samsung J7 Invalid SIM card message

Has the card been inserted in another phone? 

jpp
Enthusiast

Re: Samsung J7 Invalid SIM card message

No it was not in another device

Agent

Re: Samsung J7 Invalid SIM card message

Understood. Please remove the sim card, wipe it gently and insert it back. 

jpp
Enthusiast

Re: Samsung J7 Invalid SIM card message

I cleaned the sim card and it worked for a few minutes then gave me the error and powered off again

Agent

Re: Samsung J7 Invalid SIM card message

In this case you would need to purchase a new card. You are able to purchase a Sim kit at your nearest Sprint store.