Virgin Mobile

Samsung SM-J320P won't download pictures

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Whiz Kid

Samsung SM-J320P won't download pictures

So for the past month, I've been unable to download pictures on a regular basis. I'll get a text with 4 pictures, only can download one. Clicking the other download buttons just shows a loading bar then back to download.

This is starting to get a little aggrivating, especially when my job can entail sending pictures of equipment and jobsites back and forth.

I work calibration, and my boss and coworkers will send pictures to one another to ask questions about items and capabilities, casually. This is hampering my day to day business.

5 REPLIES 5
Agent

Re: Samsung SM-J320P won't download pictures

Hey there @bonnett88. We apologize for the inconvenience. Did you any phone changes recently? 

 

~JoyP.

Whiz Kid

Re: Samsung SM-J320P won't download pictures

I've bought another phone, but have not activated or changed anything in my settings. New phone has just sat there in box still.

Agent

Re: Samsung SM-J320P won't download pictures

Thanks for the information @bonnett88. To research further, can you send us the cross streets and ZIP codes where this occurs?

 

~JoyP.

Whiz Kid

Re: Samsung SM-J320P won't download pictures

That would take a while to figure out. I live in Utah, drive around a lot. Have had this issue in multiple areas. Would be from Orem - 84057 down south up to Logan - 84321 up north, with many places in between.

Have tried clicking download again in different areas. Tried restarting phone.

Agent

Re: Samsung SM-J320P won't download pictures

Thank you for the information! To be more specific on our researches, please send us a private message with your phone number, pin code, and complete address locations where this occurs.