Virgin Mobile

Searching for Service

Whiz Kid

Searching for Service

I can't seem to send or receive texts and calls my phone just says searching for service. I thought it was just bad signal because I live out in the country however this state of affairs has been such for enough time I think it could actually be a problem. 

6 REPLIES 6
Agent

Re: Searching for Service

Hey there! Thanks for contacting us. We're sorry for the inconvenience. We'd be happy to help you. Please send me a Private Message with your phone number, PIN and address.

Whiz Kid

Re: Searching for Service

I'm having the exact same issues. Its been over two weeks now, and still no call/text service, but I still have data services like Facebook messages and music. Idk what's going on and can't keep going without phone service
Agent

Re: Searching for Service

Hey there, Bertzilla! We're sorry for the inconvenience. We'd be happy to help you. Please send me a Private Message with your phone number, PIN and address.

Whiz Kid

Re: Searching for Service

@Fonsy82 I'm having the same issue...it's been stuck on Searching for service and Sim card not supported...can someone help me please...I have the Galaxy J7 Perx. Thank you!!

Agent

Re: Searching for Service

Hi there, @barb2671! Thanks for reaching out to us. Did you make any changes on your phone/account?  To research further, can you send us the cross streets and ZIP code where this occurs?

Whiz Kid

Re: Searching for Service

Sent you the info you were looking for in a message...Thanks for your help with this...