phone is LG tribute dynasty. s/w Virgin Customer Service and the rep claimed it was re-set but that was over 2 hours ago and the name still shows as the wrong name - NOT the same as the info in my Virgin Mobile account. Caller ID was correct on my old phone. I just changed phones less than 2 weeks ago, now caller ID is wrong
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Hello, kittywhitaker. We definitely want to look into this for you. Can you send us a private message with your phone number and pin code to verify your account? Thanks.
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
Hi, kittywhitaker. We replied to your private message. They updated the information on your account. If there’s anything else that we can do for you, let us know.
Hello, DeeB. I can definitely help you out with that. Please send me a private message with your phone number and pin code to verify your account. Thanks.