Hello, @Cyruszs. Thank you for taking the time to get in touch with us today. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Yesterday I began having the same Invalid Sim issue with my Samsung J7, it had been working fine prior to that. I searched the Virgin Mobile help online and followed the Factory Reset instructions (including resetting up all my prior settings), but I'm still getting the same error and cannot use a number of funtions due to the lack of connectivity.
I then found this Forum thread, but I don't get an option to "send this user a private message" so I can send my phone details. I get a page for the customer support person, with lots of info about how they've helped folks, but I don't see a link to send them a private message with my Samsung J7 details. Help?!
Oh no! Sorry to hear that, rm2014. We’d be happy to help. To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
Having the EXACT same issue with my iPhone SE. It’s worked now fine since July and all of a sudden last night, it just stopped working. Keep getting a message saying inactive sim and I can’t make any calls or send texts nor do I have data. I need this resolved immediately; but I’m having an impossible time contacting anyone!!!!~please help!!
Really sorry to hear that, @Kenziedey! We’d be happy to help. We'd like to know, does your phone have the original SIM card inserted? Have you tried to removing the SIM card and cleaning the gold contacts?
Oh, I see! We'd like to access your account to further assist you. Can you please send us a private message with your phone number and PIN?
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".