Virgin Mobile

Sim card error message

Enthusiast

Re: Sim card error message

"It"

Agent

Re: Sim card error message

Hello, @graymusik. To research further, can you send us the cross streets and ZIP codes where this occurs? We need to verify, if this may be an issue in the area. 

 

~JoyP.

Enthusiast

Re: Sim card error message

Cross rd. Balfour Downs Cir, Swan Hill Ct,

27526

Agent

Re: Sim card error message

After reviewing the area, there aren't any open service alerts. What is the make and model of your device?

 

~JoyP.

Enthusiast

Re: Sim card error message

Samsung  SM-J700P

Agent

Re: Sim card error message

Can you please try updating your PRL and Profile?


Update PRL:
1. From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. From the General tab, scroll to and tap System updates.
4. Tap Update PRL.
5. Once the PRL update is complete, tap OK. 

 

Update Profile:
1. From the home screen, swipe down the Status bar.
2. Tap the Settings icon.
3. From the General tab, scroll to and tap System updates.
4. Tap Update profile.
5. Once the profile update is complete, tap OK.


Please let us know the results. Thank you!

 

~JoyP.

Enthusiast

Re: Sim card error message

"Tap Update PRL." I get a message "No Network" at bottom of screen.

Enthusiast

Re: Sim card error message

I get the same message when I tap 'Update Profile'.

Agent

Re: Sim card error message

Thanks! Would you please send us a private message? 

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message. 

 

~JoyP.

Whiz Kid

Re: Sim card error message

I am getting notified that the sim is invalid - No Service 

It works for about 5 minutes then it's service doesn't work. 

I've tried taking out after shutting it off waiting a few and then putting it back in and turning it on. 

But obviously it didn't work. What is the next step?

 

 

Thank you. ! 

 

Alisha Rumley