Sim card locked - Moto G7 Play

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Whiz Kid

Sim card locked - Moto G7 Play

I just purchased a Moto G7 Play from Virgin as a replacement for an older LG (also Virgin).  I have been able to transfer some of the info from one phone to the other (contacts, etc.), but I can't make/receive calls or texts.  Now I am getting a "SIM CARD LOCKED" message that prompts me to cycle the power, but repowering does not help.  I am unsure whether I made an error when setting up or if I need another sim card, but I'm disappointed and could use some assistance.

 

eta:  I am also getting a "Sim card not provisioned for voice" message.

 

2 REPLIES 2
Whiz Kid

Re: Sim card locked - Moto G7 Play

Same thing is happening to me right now with a moto g7 play as well...performing a factory reset after speaking to a representative and having them do nothing for me...

 

Now all my MEID numbers are swiped to zero on my phone, so not sure what the Rep did...

I will update you if I fix this on my own.

 

P.S. Dialing ##72786# did not work either.

Agent

Re: Sim card locked - Moto G7 Play

Hello, @kkubs9987. Thank you for stopping by. We're sorry for the inconvenience. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.