Virgin Mobile

Sim card locked/ No service

Whiz Kid

Sim card locked/ No service

Greetings,

 I have an LG X Charge which has stopped working on me. Whenever I turn the phone on, it tells me the SIM card has been locked. I have talked to a phone representative, who instructed me to perform the ##72786# carrier reset, but that hasn't worked.

 

How can I get the SIM card re-activated?

 

Thanks, ~jb

1 REPLY 1
Agent

Re: Sim card locked/ No service

Hello. Have you performed a device swap on your account? Does your device prompt you to enter a PIN code?