Some texts and calls going to old Virgin Mobile phone

Whiz Kid

Some texts and calls going to old Virgin Mobile phone

I recently ported over my number to a new Verizon Wireless account. However, some texts and calls aren't going to my new phone under Verizon, but they are being sent to my old Virgin Mobile phone.

3 REPLIES 3
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Agent

Re: Some texts and calls going to old Virgin Mobile phone

Hello lglea123. Thanks for reaching out to us. What's the number and PIN that you had with us? Let us know in a private message, please. To send a Private Message, click my username or picture, then click "send this user a private message".  Thanks! ~AmyM25

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Enthusiast

Re: Some texts and calls going to old Virgin Mobile phone

Hello, I'm having the same issue. I just activated my new phone and am able to send texts with it, but all responses are sent to the old phone.

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Agent

Re: Some texts and calls going to old Virgin Mobile phone

Hi there! You will need to unregister your phone number from iMessage. Please, try the following: If you still have the iPhone go to Settings > Messages > Turn iMessage off. If you don't have the iPhone, go to: https://selfsolve.apple.com/deregister-imessage, enter your phone number to deregister from iMessage, and click Send Code.