So I'm trying to activate a phone I received from a friend a while ago, it is a Huawei phone (model Y538) that had, as is my understanding, previously been a Virgin Mobile phone or had been purchased from Virgin mobile, not sure. It has been factory reset, does not have a phone number assigned to it, anything. We recently got a SIM card for this phone as well to connect to Virgin, which is telling me "invalid sim card" assuming until it is activated.
Both MEID codes behind the battery tell me the "Sorry, this device can't be activated on Virgin Mobile" error. We cannot do customer support over the phone as this is intended to be our phone, meaning, we don't have a phone until this is sorted. What can I do?
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