Virgin Mobile

Stylo 4 Data Problem

SOLVED
Heavy Hitter

Stylo 4 Data Problem

I just switched from a Stylo 3 to a Stylo 4 (it was a nightmare getting that set up and working) and it makes calls/sends texts fine, wifi works fine too, but I can't connect to my data or use the internet once I leave home and wifi range. I don't know what I'm doing wrong now. Help!?!
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Stylo 4 Data Problem

Hi there! We're sorry that you continue to have issues with the service. Have you tried updating the PRL and Profile? 

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4 REPLIES 4
Agent

Re: Stylo 4 Data Problem

Hi there! We're sorry that you continue to have issues with the service. Have you tried updating the PRL and Profile? 

View solution in original post

Heavy Hitter

Re: Stylo 4 Data Problem

I'm sorry but I don't know what that is or how to do it.
Agent

Re: Stylo 4 Data Problem

Hi there KittyRae. Please make sure that your mobile data is turned on in settings. Victor21 

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Heavy Hitter

Re: Stylo 4 Data Problem

I googled how to do that and it worked! Thank you so much.