Virgin Mobile

Stylo 4 Data Problem

SOLVED
Heavy Hitter

Stylo 4 Data Problem

I just switched from a Stylo 3 to a Stylo 4 (it was a nightmare getting that set up and working) and it makes calls/sends texts fine, wifi works fine too, but I can't connect to my data or use the internet once I leave home and wifi range. I don't know what I'm doing wrong now. Help!?!
1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Stylo 4 Data Problem

Hi there! We're sorry that you continue to have issues with the service. Have you tried updating the PRL and Profile? 

4 REPLIES 4
Agent

Re: Stylo 4 Data Problem

Hi there! We're sorry that you continue to have issues with the service. Have you tried updating the PRL and Profile? 

Heavy Hitter

Re: Stylo 4 Data Problem

I'm sorry but I don't know what that is or how to do it.
Agent

Re: Stylo 4 Data Problem

Hi there KittyRae. Please make sure that your mobile data is turned on in settings. Victor21 

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Heavy Hitter

Re: Stylo 4 Data Problem

I googled how to do that and it worked! Thank you so much.