Virgin Mobile

Swap Device Error - ZTE Tempo X

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Whiz Kid

Swap Device Error - ZTE Tempo X

"There was a problem with the serial number you entered. Please check your device serial number and try entering it again."

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: Swap Device Error - ZTE Tempo X

Hi there eepord. Thanks for reaching out. Let me take a look. Would you be so kind and send me a private message with the IMEI?

11 REPLIES
Agent

Re: Swap Device Error - ZTE Tempo X

Hi there eepord. Thanks for reaching out. Let me take a look. Would you be so kind and send me a private message with the IMEI?

Whiz Kid

Re: Swap Device Error - ZTE Tempo X

Thank you for the response! For those of you wondering what the solution was/is: the retailer did not scan the activation barcode on the box.

Enthusiast

Re: Swap Device Error - ZTE Tempo X

Wrong place to post.

Agent

Re: Swap Device Error - ZTE Tempo X

Hi there Kevira. We would need to verify the numbers on the account. Please send us a private message with your phone number, pin code, and the IMEI number of the new phone. Victorg

Enthusiast

Re: Swap Device Error - ZTE Tempo X

Thanks. I ended up calling customer service. It works now. 

Whiz Kid

Re: Swap Device Error - ZTE Tempo X

I had the same problem today who can I contact
Agent

Re: Swap Device Error - ZTE Tempo X

Hello, @alienathan. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M. 

Enthusiast

Re: Swap Device Error - ZTE Tempo X

I am also having this error but with a Samsung Galaxy J7 perx. Is there someone I can contact?

Agent

Re: Swap Device Error - ZTE Tempo X

Hey there, walshjr. Definitely want to look into this for you. Can you send us a private message with the phone number, PIN and MEID of the device?

We'll look forward to your reply!