"There was a problem with the serial number you entered. Please check your device serial number and try entering it again."
Solved! Go to Solution.
Thank you for the response! For those of you wondering what the solution was/is: the retailer did not scan the activation barcode on the box.
Hi there Kevira. We would need to verify the numbers on the account. Please send us a private message with your phone number, pin code, and the IMEI number of the new phone. Victorg
Hello, @alienathan. Thank you for stopping by. Please send us a private message to further assist you. We'll be waiting for your response. Remember, we're here to help. -Kira_M.
Hey there, walshjr. Definitely want to look into this for you. Can you send us a private message with the phone number, PIN and MEID of the device?
We'll look forward to your reply!