I have been a Virgin customer for years and find this to be a very disappointing announcment. While I'm sure Apple made you a terrific deal to offer only their overpriced and faulty products, in the end it was a poor buisness decision. Even with the overhead bloat Virgin put on the android devices, they were still better and faster then Apple's devices. I've been flirting for a while now of moving my service, but your pricing and data plans made it worth while to stay. I can see now that Virgin no longer cares what thier customers want are are only interested in the fast buck they can make. I will be activly looking for a new service provider for my cellular service and will be decrying Virgin Mobile as a choice service provider on every website, blog, and social media service I can find. Congratlations on runing a longstanding relationship.
So-what does this mean for Assurance Wireless customers?? They only give out Android devices. what will be the relationship of AW to VM in the future? Will AW transition to Boost, as well?
Hi mademily! ASW will continue to operate in the same way it has so far. The ASW service, plans, phones and platform in general are not involved in this process. Please let us know if you have any more questions.
I was a loyal Virgin Mobile customer for almost 8 years. I was shopping for a new phone when I found out that Virgin Mobile would no longer be supporting Android users after 2018. Customers were not informed of this change. Not only is it very disappointing that Virgin Mobile will be excluding Android users from their service, it's insulting to do it in this backhanded, sneaky manner. It does not matter if Virgin Mobile will "continue to provide plans, software updates, top-up cards, “My Account” access at virginmobileusa.com, and customer service, indefinitely" if "after the fall of 2018, Virgin Mobile will stop selling new Android phones" because "we do not support Bring Your Own or “carrier-free” Android devices." What are Android users supposed to do after that, when we need to replace our Android phones? We are then left with only 3 options: 1) switch to Virgin Mobile's "sister company" Boost Mobile, 2) buy an iPhone and switch to Virgin Mobile's iPhone plan, or 3) find a new carrier. It's shameful that Virgin Mobile i.e. Sprint chose not to remain loyal to its loyal customers, and instead chose to marginalize us. I won't be forced to buy a product that I do not want; I'll take my business elsewhere.
Are you guys ever goin to tell us how we can switch to Boost hassle-free or..? I"ve been waiting to hear something because I didn't want to have to spend so much money to transfer my service, but it looks like I'm going to have to.
Hello @les11 You only need to contact Boost Mobile, so they can assist you with this process. Are you trying to use the same device you have Virgin Mobile?