Wow! I wish I would have known about all of this BEFORE I bought a new Samsung from ebay and tried to swap my phone. Been a VM customer for probably 10 years and never had a problem swapping out to new phones. I had no idea to check first and see if it would be a problem. It took me 2 days of searching to find this post. An email or text notifying us about the change in policy would have been nice!
I sent an email to Customer Service the other day asking:
Forgot to mention the email reply I received didn't even answer the actual questions I asked! I wanted to know if I could activate/swap/use the new phone. Not if I could get a SIM for it.
Huh. Well, I already wiped it clean and it's packed up to return. Based on the response about eligibility from the VM site, the cust service email, AND this and other posts - seemed like that was my only option. And I've already paid for a Verizon phone.
Buh bye VM!
Don't be too pleased. Most of the Androids are sold out. I've come across a few headlines from the Kansas City area which seem to indicate that VM is going thru layoffs. I have the feeling things aren't going to end well. They've been losing customers for a long time now. Hang on to your hats - it's gonna be a bumpy ride!