Virgin Mobile

UMX android will not start.

SOLVED
Whiz Kid

UMX android will not start.

phone only shows Assurance wireless, occassionally shows "updateing apps" but never goes to home display or allow swipes. 

Power button only works if held for approximately 10 seconds to turn on/off. Tap/swipe does NOT work on any button or screen.

Please Help. 10/13/2017

1 ACCEPTED SOLUTION

Accepted Solutions
Agent

Re: UMX android will not start.

Hi there, Dcohee! You can try performing a master reset on the phone. A master reset will result in the loss of all data stored on the device including 3rd party applications. It is highly recommended that you complete a backup of the device information if possible before proceeding with these steps.

 

1. With the device turned off, press and hold the Volume up key.
2. While holding the Volume up key, press and hold the Power key. Release both keys when the No command screen appears.
3. Press and hold the Power key, then press and release the Volume up key. When finished, release the Power key.
4. On the Android Recovery screen, press the Volume down key to scroll to Wipe data/factory reset.
5. Press the Power key to select Wipe data/factory reset.
6. Press the Volume down key to highlight Yes, then press the Power key.
7. Once the reset is complete, ensure that Reboot system now is highlighted, then press the Power key. The device will power off and restart.
8. The device is now reset to factory settings.

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10 REPLIES 10
Agent

Re: UMX android will not start.

Hi there, Dcohee! You can try performing a master reset on the phone. A master reset will result in the loss of all data stored on the device including 3rd party applications. It is highly recommended that you complete a backup of the device information if possible before proceeding with these steps.

 

1. With the device turned off, press and hold the Volume up key.
2. While holding the Volume up key, press and hold the Power key. Release both keys when the No command screen appears.
3. Press and hold the Power key, then press and release the Volume up key. When finished, release the Power key.
4. On the Android Recovery screen, press the Volume down key to scroll to Wipe data/factory reset.
5. Press the Power key to select Wipe data/factory reset.
6. Press the Volume down key to highlight Yes, then press the Power key.
7. Once the reset is complete, ensure that Reboot system now is highlighted, then press the Power key. The device will power off and restart.
8. The device is now reset to factory settings.

View solution in original post

Whiz Kid

Re: UMX android will not start.

You are WONDERFUL!!!

Whiz Kid

Re: UMX android will not start.

Thank you thank you thank you - whew!  Didn't go through all of your steps but managed to get it unfrozen!  You're a genius - have great day!!!

Agent

Re: UMX android will not start.

Appreciate you letting us know! We remain at your service. If you have any question, just let us know.

Whiz Kid

Re: UMX android will not start.

How can i backup the pictures/videos  when the phone wont start its not on an sd card its on the internal

Agent

Re: UMX android will not start.

@FN_L  Hi.

 

Unfortunately we don't have a way to transfer data if the phone doesn't turn on. We're sorry that you have this situation. - E.J.

Whiz Kid

Re: UMX android will not start.

Hello I just received my Assurance Wireless ANS android phone today, it turned on and i activated it. It was charging i went to use it nothing worked, will not turn off, only shows a blue screen showing Assurance wireless logo, volume dont work, can't change screen, is their a way to fix this or should I just contact Assurance Wireless in the am, I know someone that said she ordered a phone, it wouldn't work. The company said some phones are damaged, but they replace them. I wish i could  fix it with out me having to send this phone back then they check it  then they send me another phone out. That is time consuming lol. I tried the up volume n power button but i cant turn the phone off so this method isnt workin for me. If u know how to do a hard reset with the phone on, u would be a life saver. If this is impossible i completely understand, some things just cant be fixed. Im new to this site, but u can email me the answer. If the response comes to this site i will check it tomorrow. I know only so much about the internet, my baby sis showed me what i know. She is amazing on the internet and on the computer. Again thanks for the helpful instructions and instructions on Master Reseting ur phone, dearly appreciate you so much. So while writing this message the screen is no longer blue, its black. I am going to try ur instructions to reseting it, if not ill inform you just to try to find answers. Ill update on a new message. Dont want it to get ruined or lost, going back to find ur master reset instructions. Let u know what happens. 

Thank u sincerely,

Morgan L. Perkins-Payne 

moperkins85@gmail.com 

Whiz Kid

Re: UMX android will not start.

Hello is Morgan Payne, when the phone had a blue screen it wasnt charging. I tried holding the up volume then hold the power until No Command pops up to do the master reset. Nothing happened just stayed black. I decided to plug the charger into it to see what would  happen, it showed a white screen with an eagle then went off n showed the battery symbol on the screen and it read 0%. So i am confused if the battery was dead how was the blue screen on and when on the charger it wasn't charging. I am so confused, i need some advice on my issue with my phone i just received and its not working right. Im not aware of why these things are going on. This message is the 2nd part, I have a part 1 message i sent before this one. So u will better understand what i am going thru n ig anyone can give me advice oh i would so so appreciate it. I dont want to just brush it off if it works in the am and then i had it a little bit no it stops completely, it could of gotten damaged during delivery or its just not fixable. I appreciate any ways or instructions to make it work or try to make it work.

Thank u sincerely, 

Morgan Perkins-Payne 

Re: UMX android will not start.

Hey there, Dcohee! We apologize for the inconvenience at this time. Though through this channel we are only able to access Virgin Mobile accounts. To get further assistance, we recommend you to contact Assurance Wireless directly.