Virgin Mobile

Virgin Mobile Hub, notification since installing Oreo update

Whiz Kid

Virgin Mobile Hub, notification since installing Oreo update

Hi, 

 

Since I did the most recent update to my Galaxy S8, I will get notifications that "Virgin Moble Hub" is runnning in the background and using mobile data and battery. 

What is this program? And why can't I delete from my phone?

34 REPLIES 34
Agent

Re: Virgin Mobile Hub, notification since installing Oreo update

Hey there, codebanger! Sorry to hear that. You can try going to Settings > Apps > then look for the app and select clear cache and data. You may also have the option to disable it there.

Enthusiast

Re: Virgin Mobile Hub, notification since installing Oreo update

Hey I'm having the same issue. I do have the option to disable it but fear that it might cause errors? I don't know if it's working and just slow or just stuck in a loop.

Highlighted
Agent

Re: Virgin Mobile Hub, notification since installing Oreo update

Hello @Radamen Did you try the steps above? 

 

~JoyP.

Enthusiast

Re: Virgin Mobile Hub, notification since installing Oreo update

Hi! Yes but I can't find the "Virgin Mobile HUB" app?

So I can't clear cache or data.

I did, however, "force stop" the app.

Agent

Re: Virgin Mobile Hub, notification since installing Oreo update

Hey there, Radamen! Sorry for the long wait! Are you still unable to find the Virgin Mobile Hub app?

 

Looking forward to your reply!

 

RB-1991 (Robert)

Enthusiast

Re: Virgin Mobile Hub, notification since installing Oreo update

Hey, Thanks for the reply!

 

I am unable to find it. Here is a screenshot of me viewing my "app" list.

60rI3mF

Agent

Re: Virgin Mobile Hub, notification since installing Oreo update

Understood. At the moment, we don't have information about that particular app.

 

If the app continues to impact your device's performance, we recommend you to try the master reset troubleshooting.

 

Before doing so, make sure to back-up all your personal information to avoid losing it when working with the master reset.

 

Don't doubt to let us know if there's anything else we may help you with!

 

RB-1991 (Robert)

Enthusiast

Re: Virgin Mobile Hub, notification since installing Oreo update

Okay, Thanks!

Agent

Re: Virgin Mobile Hub, notification since installing Oreo update

We remain at your service.