Virgin Mobile

Virgin changed my due date

SOLVED
Whiz Kid

Virgin changed my due date

I had autopay for years now for my 2 phones. 1 phone was due the 15th of the month and the other was due the 19th. So starting August 2019 my due dates changed to the 1st and 31st of the month. I auto paid Aug 1 and Aug 19 and now they want a payment Aug 31. I cancelled my autopay until I know what the heck is going on. Sure would be nice to be able to talk to a human on a matter like this. Why did my dates change? Why was I not notified? Why should this even be so difficult? 

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Re: Virgin changed my due date

Hi there! Sorry for the delayed response. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

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Re: Virgin changed my due date

Hi there! Sorry for the delayed response. Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".