I recently switched to the Galaxy A20 (and I like it for the most part) from Galaxy J7. I had issues with my J7 not showing voicemails (no icon notification, no numbers showing up in the app to even let me know I had a vm) and so had Virgin customer service reset my vm so that the notifications would show.
Voicemail reset: still no notifications. ALL notifications are turned on, I do not know what to do. I need this function as I am negotiating a home repair and job hunting, so super need this.
ALSO, a "feature" on the A20 is that it likes to reboot itself every night when it's plugged in. Upon reboot, the notifications volume is turned off. I will look down at my phone after a while and realise that I have 50 new messages (and 10 from my mom, who is convinced I'm dead) because the notifcations volume has been muted.
Any help with either issue would be great.
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Solution: Went to settings | system updates | update profile and now voicemail notification, voicemail app works. Still no resolution on the notifications sounds being turned off after phone reboot.