What gives VM? Where's the marshmallow update for MOTO G3?

[cableiscool]

I bought the MOTO G3 because there was the promise that it was updateable to marshmallow.  When talking with tech support, they informed me that VM has not done a marshmallow update forthe MOTO G 3rd gen.  Come on VM.  It's out there.  Motorola rolled one about a year ago and the other carriers have rolled theirs out.  Is VM only about the sale and can't follow-up with service and support? VM needs to get on the ball.

[Deacon]

Yep.  I received the update the other day, when I went to run it, I found out I needed to clear some memory.  Did that, but now the update has disappeared.

[Jack2759 · Accepted solution]

I'm sorry for the missinformation. If the Marshmallow update is was not installed automatically, then you need to got to Setting > about device > software update. And it will download the latest update for the device. I hope this helps!