Virgin Mobile

ZTE Max XL Charger Not Working

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Whiz Kid

ZTE Max XL Charger Not Working

Haven’t had my ZTE Max XL for that long, and I have no issues with the phone when suddenly it stopped taking a charge at all. The charger is in great condition, and the phone’s charging port is fine and has no damage, and I tried every which way to charge it, but it still won’t charge at all. Why isn’t it working?

8 REPLIES 8
Agent

Re: ZTE Max XL Charger Not Working

Hi, @cobhc123 It seems that device has some sort of physical issue. For how long have you been with this device?

Whiz Kid

Re: ZTE Max XL Charger Not Working

Since early 2017; haven’t had any issues with phone or charging til now

Agent

Re: ZTE Max XL Charger Not Working

We understand. If the device is less than 1 year old, then it would be under the manufacturer warranty and you could place a claim for it. Is your device less than 1 year old?

Whiz Kid

Re: ZTE Max XL Charger Not Working

Yes it is; I got it in late spring of 2017

Agent

Re: ZTE Max XL Charger Not Working

You could try calling the device manufacturer support center. Your phone has warranty coverage for one year. The phone number to contact ZTE is 1-877-817-1759.

 

EdwinRG

Whiz Kid

Re: ZTE Max XL Charger Not Working

Thank you!

Whiz Kid

Re: ZTE Max XL Charger Not Working

can yall send out new charges on a zte bolton when charge is broke 

Re: ZTE Max XL Charger Not Working

Hey there, Cortinque1! Thank you for reaching us. Unfortunately we do not replace chargers. We apologize.