I just got me a new cell and tried to activate it, but when I typed in my MEID (DEC) # - I got an Error, saying it couldn't find my cell serial number. I need help!!!
If you have any issue at the time of activating your phone, please check if you've entered the DEC number with (/ or -). If you see that the problem persist, you can contact our customer care line at 1-888-322-1122 or by our social media pages on Facebook or Twitter.
Hope this works!
I tried it with the / or -, but I still get this message >'There was a problem with the device serial number you provided.'< So I guess I will have to get my old cell activated again in order to call the customer service number. Thanks anyhow!
Hello. If you still need help, please send us a private message with your phone number, PIN, and the MEID/DEC number of your device. We are here to help.
Would you mind sending us your MEID number in a private message? We're certainly able to find out why you keep getting an error with that number. We're looking forward to assisting you with this problem.
Social Care Agent
Let us have your device IMEI number so we check it. Please send us a private message with that information and we'll see why is not being recognized. Activating an iPhone can be really tricky at times, mainly due to some complicated privacy settings and compatibility issues.
Please I am trying to port my number to Virginmobileusa and I keep getting error message on my iphone 5s.
P.S how do I send a private message to you?