Virgin Mobile

charging

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Whiz Kid

charging

I have a galaxy J7 refine. I notice that I have to jiggle he connector in order to charge it. I've had it for at least a year and a half so I  imagine the warranty is over. The charger works with other equipment so I'm thinking the usb in the phone is loose. Do I need a new phone or can the usb points be resoldered?

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Agent

Re: charging

Really sorry to hear that, @m_lee16! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.