Virgin Mobile

frozen phone

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Whiz Kid

frozen phone

My screen is frozen and it stays on "assurnace wireless screen" and keeps starting android settings but I can't do anything else - I can't even trurn it off.  I tried taking the battery out for about 30 seconds but that didn't help.   What to do?...

1 REPLY
Agent

Re: frozen phone

@meepmeep Hi. Do you have an Assurance Wireless account or a Virgin Mobile account? Which phone model is it? - E.J.