Virgin Mobile

no service at all , called phone line to restart did not help

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Enthusiast

no service at all , called phone line to restart did not help

I have no service starting at 10am in FL and still no service. I restarted, rebooted, called the virgin mobile support number that reactivated my phone and nothing. Cant even get a human to talk to. please help. 

2 REPLIES 2
Enthusiast

Re: no service at all , called phone line to restart did not help

3 days and still no service, i keep getting told to reactivate the phone. at this point, i just want a refund for the money this month and money left over and will start looking for another service. i have had virgin mobile for 11 years and never had a problem like this. HOW DO I GET THIS RESOLVED.

Agent

Re: no service at all , called phone line to restart did not help

Hello Comicchic19,  we understand your frustration and apologize for the inconvenience. We have check and unfortunately we do not have the SIM card for your phone in stock. You can visit your local  Sprint store to get a SIM kit.