So sorry to hear that. We definitely want to look into this for you, elmerfagan. Please, send us a private message with your phone number, PIN, IMEI and SIM card numbers from your phone.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
Hello, af1restone! We're sorry about the trouble. We want to help! Can you send us a private message with your phone number and PIN, and the MEID of the phone and ICCID/SIM card number?