Virgin Mobile

"the sim card has locked" message on galaxy j7

Whiz Kid

"the sim card has locked" message on galaxy j7

Is it possible to get a new sim card for this phone? also is it possible for a sprint store to swap out the sim card as the old one says sprint on it? thanks 

1 REPLY 1
Agent

Re: "the sim card has locked" message on galaxy j7

Hi, jm1234. We definitely want to look into this for you. Can you send us a private message with your phone number and pin code to assist you with this?