Virgin Mobile

water damaged broken phone and i forgot pin

Whiz Kid

water damaged broken phone and i forgot pin

I Let my friend borrow my access wireless/virgin mobile coolpad phone and she dropped it in water and i either dont remember the pin or she changed it but i have no way of accessing the account to get a replacement or even switch phones but i am not able to call customer service right now how else can i retrieve it.

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Agent

Re: water damaged broken phone and i forgot pin

Hello. Definitely wanna look into that for you. Do you have an Access Wireless account or a Virgin mobile account?