Virgin Mobile

why does my phones launcher keep crashing?

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Whiz Kid

why does my phones launcher keep crashing?

I keep getting the message that the launcher stopped. Constantly have to restart phone. Can anyone help me?
1 REPLY
Wizard

Re: why does my phones launcher keep crashing?

Go to Settings-Apps and scroll to Launcher.  Tap on it and then Force Stop.

 

If that does not help, back up the device and so a factory reset.

 

This will erase all personal data and if you do not have a backup there is no way to retrieve it.

 

The instructions vary by model and you will find the directions for yours on the Internet.  Here is a general overview.

 

 

https://www.howtogeek.com/248127/how-to-wipe-your-android-device-and-restore-it-to-factory-settings/