Virgin Mobile

How Exactly do you purchase a new phone with a Credit Balance

Whiz Kid

How Exactly do you purchase a new phone with a Credit Balance

I had time to set up this online profile here on the comunity while being on hold eaxtly 39 min. with the customer service/buy a phone hotline (never answered). So I'm hoping this can somehow resolve my issue; although it's not helpful to anyone else that the answer already on the comunity pages looks like," Sure you can! DM me and we'll fix it for you". I have over $200 account balance that I want to purchase a new phone with. I get text messages from Virgin mobile suggesting it even how exactly does this happen? I don't want my card charged when I have money sitting in my account. Thank you for your help. I will repost if I find any success if not I will also continue to post and you may be soooorrrryyyy

1 REPLY 1
Agent

Re: How Exactly do you purchase a new phone with a Credit Balance

Hi there! Sorry for any inconvenience. You can only purchase a phone with the account balance through customer service. Account Balance cannot be used for iPhone orders. Let us know if you have any other question about it.