Hey there, SarahBside! We apologize for the inconvenience at this time. Can you please send me a private message with your phone number, PIN, new device's IMEI/DEC number and SIM card number?
To send me a private message, please click on my username and select to send a private message.
Hi there, @Kinicall! What's the make and model of the phone that you are trying to activate? Where did you purchase that phone?
@Kinicall. Understood. Please, send us a private message with your phone number, PIN, and IMEI of the iPhone 7.
To send a private message just click on the picture of any Virgin Mobile agent and, in the next screen, click "send this user a private message".
We can definitely help you out with that, @soopp. Please, send us a private message with your phone number, PIN code, MEID/IMEI number of the phone, and the ICCID/SIM card number