Android 7.0 update on LG Stylo 2 - Data not working

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Groupie

Android 7.0 update on LG Stylo 2 - Data not working

I recently updated my wifes LG Stylo 2 to Android 7.0, and my data stopped working.  Here's the scoop,
 
WiFi works fine, but if WiFi is off or I'm not near WiFi, I can't access the browser, facebook, etc...
Yes, Data is turned on.  Turned it off and back on.
I tried resetting network settings.
Don't know what this means, but I tried modifying the APN settings per some other forums, but everything was greyed out.
I did a factory reset, still not working, seemingly because it automatically updated to Nougat 7.0.
Anyone else having this issue?
4 REPLIES
Promoter

Re: Android 7.0 update on LG Stylo 2 - Data not working

When you said you changed the apn settings, was it something like this?

 

https://community.virginmobile.com.au/t5/Support-Articles/APN-settings-for-Internet-MMS-and-tetherin...

 

You might have to contact support.  Good Luck.

Groupie

Re: Android 7.0 update on LG Stylo 2 - Data not working

In case someone else is experiencing this problem, i was able to resolve it. My wife and I swapped sim cards (we have the exact same phone, same carrier) Tried testing it, and the sim from my wifes phone worked on my own phone, so that ruled out a problem with the sim. When i put the sim back into my wifes phone, data started working. It ran some sort of "updating PRL" thing after i turned her phone back on. Not sure what that means, but it worked. This was suggested by LG after i emailed them. Hope this helps someone else!
Community Manager
Community Manager

Re: Android 7.0 update on LG Stylo 2 - Data not working

Glad to hear you got it fixed @ematelyan, and thanks for sharing the solution with the Community!

 

For reference, PRL is your phone's Preferred Roaming List - this tells the device which towers it can/should connect to.

 

-Be

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Newbie

Re: Android 7.0 update on LG Stylo 2 - Data not working

How did you solve it? Ive been having this same problem with my lg stylo 1 and i don't know how to fix it.