Virgin Mobile

As an existing customer, how do I swap service to my new phone?

50% helpful (1/2)

 

Here are a few simple ways you can swap to a new device with your Virgin Mobile account:

 

Option 1: Go to www.virginmobileusa.com

Log into MyAccount

At the Account Over view screen, look for the I want to … Menu

From there choose Swap Phones

Enter the device serial number from your new phone and follow the steps to complete the swap

 

Option 2: Call us at 888.322.1122

  • Enter your 10 digit phone number
  • Press option 5
  • Press option 1 to move service to a different device
  • Enter your account PIN
  • Follow the prompts

 

 

 

Note: This must be a Virgin Mobile compatible phone

 

Android devices can be purchased online at https://www4.virginmobileusa.com/#!/shop/phones/ or at Walmart, Target, and Best Buy stores nationwide.

 

iPhone devices can be purchased online at https://www.virginmobileusa.com/shop or at an Apple Retail Store nationwide.

 

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‎01-05-2018 05:49 AM
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