Here are a few simple ways you can swap to a new device with your Virgin Mobile account:
Option 1: Go to www.virginmobileusa.com
Log into MyAccount
At the Account Over view screen, look for the I want to … Menu
From there choose Swap Phones
Enter the device serial number from your new phone and follow the steps to complete the swap
Option 2: Call us at 888.322.1122
Note: This must be a Virgin Mobile compatible phone
Android devices can be purchased online at https://www4.virginmobileusa.com/#!/shop/phones/ or at Walmart, Target, and Best Buy stores nationwide.
iPhone devices can be purchased online at https://www.virginmobileusa.com/shop or at an Apple Retail Store nationwide.