Virgin Mobile

Can I bring my existing phone number to Virgin Mobile?

63% helpful (22/35)


Yes. Transferring (Porting) your current wireless or landline number to Virgin Mobile couldn't be easier. During the checkout process, we gather information in order to complete the transfer. Account information for Virgin Mobile is collected first with your old provider's information collected second. You should have the following on hand when processing your transfer request:

  • Phone number
  • Account number from your old provider
  • Last 4 digits of your Social Security Number (SSN) or Tax ID
  • Billing name and address on existing service provider account
  • Account password or PIN from your existing provider (if applicable)


Once your information is provided, we submit the transfer request to your existing provider for validation. When successful, a time is set for the transfer of your number.

 

If unsuccessful, a Virgin Mobile representative will contact you to collect the incomplete information and resubmit for validation. Typical transfers from wireless carriers to Virgin Mobile can be completed in as little as 10 minutes from the time you receive your device, if all the information is correct at that time. Landline transfers usually complete in 2 to 5 days.*


* Please be aware that delivery times may be delayed due to circumstances such as credit authorization, backordered equipment, incomplete payment, insufficient and/or inaccurate information provided when placing the order. You will be contacted by phone or email should such a condition come up while processing your order.
In rare circumstances, we are unable to transfer a number to our network. This is often because we don't have a transfer agreement with the existing service provider.


Be sure to keep your old phone and old account until your number is fully activated on your new account for seamless service.

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Last update:
‎09-01-2017 02:26 PM
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