Virgin Mobile

How do I swap my service to my new phone? How do I activate my phone?

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If you are a new customer or an existing customer, to activate service on your phone visit the section labeled “Activate my device” on our website.


If you are transferring a number from another carrier, you should have the following information on hand:

  • Phone number
  • Account number from your old provider
  • Last 4 digits of your Social Security Number (SSN) or Tax ID
  • Billing name and address on existing service provider account
  • Account password or PIN from your existing provider (if applicable)


Complete the process but still not connected?

  • If your call, text, or data connection didn't work, take the following steps to return your network settings to factory default.

Turn on Wi-Fi on your phone and connect your phone to a Wi-Fi network.

Go to:

  • Settings
  • General
  • Reset
  • Reset Network Settings (Enter password if requested)
  • After receiving the warning that this will delete your network settings, touch "Reset Network Settings"
  • After the phone resets, turn off Wi-Fi and test your connectivity again.


Still not connected?

  • Contact our number transfer helpline at 1 (888) 322-1122


PROTIP: If you encounter issues with two-factor authentication with an existing Apple ID, check out this article to help you gain access to your new device.


Note: This must be a Virgin Mobile compatible phone


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Last update:
‎08-28-2018 11:49 PM
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