If you are a new customer or an existing customer, to activate service on your phone visit the section labeled “Activate my device” on our website.
If you are transferring a number from another carrier, you should have the following information on hand:
Complete the process but still not connected?
Turn on Wi-Fi on your phone and connect your phone to a Wi-Fi network.
Still not connected?
PROTIP: If you encounter issues with two-factor authentication with an existing Apple ID, check out this article to help you gain access to your new device.
Note: This must be a Virgin Mobile compatible phone