Virgin Mobile

How do I temporarily suspend service?

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If you’ve lost your phone, you can suspend your service by signing into My Account. The process is simple:

Go to and select “Manage My Account

  • Log in to My Account with your phone number and Account PIN
  • Select the “Device and Support” tab
  • Select “Report lost my Device” on the right
  • Click “Suspend My Account”
  • Once you’ve completed these steps, your account will be suspended until you sign back into My Account and unsuspend it. Good luck finding that phone!
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4 of 4
Last update:
‎08-10-2017 08:51 AM
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