Virgin Mobile

How do I troubleshoot Mobile Hotspot on my Certified Pre-Loved Phone?

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For Certified Pre-Loved devices, to ensure that your Mobile Hotspot functions properly, you’ll need to complete a factory reset on your device. To learn how, please visit Apple Support. (We’re working to enable Mobile Hotspot functionality without a factory reset in the future.)


We highly recommend that you back up your iPhone prior to performing a factory reset.

For further assistance, please contact Virgin Mobile USA support.


Helpful Resources

How to Back up Your iPhone

How to Complete a Factory Reset (From a Mac or PC)

How to Complete a Factory Reset (From Your iPhone)

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‎12-22-2017 12:04 PM
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