Having trouble activating your new Certified Pre-Loved iPhone from Virgin Mobile? Try following these simple steps to resolve the issue:
To learn how to perform a successful factory reset on your iPhone, please visit Apple Support. We highly recommend that you back up your iPhone prior to performing a factory reset.
If you’re indoors, try boosting your connection by going outside to avoid signal-blocking materials.
, Try connecting to a Wi-Fi network during activation.
Still experiencing activation issues after trying the above suggestions? Contact Virgin Mobile USA support.
How to Back up Your iPhone
How to Complete a Factory Reset (From a Mac or PC)
How to Complete a Factory Reset (From Your iPhone)