Virgin Mobile

How do I troubleshoot activation on a Certified Pre-Loved iPhone?

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Having trouble activating your new Certified Pre-Loved iPhone from Virgin Mobile? Try following these simple steps to resolve the issue:


  • Complete a factory reset.

To learn how to perform a successful factory reset on your iPhone, please visit Apple Support. We highly recommend that you back up your iPhone prior to performing a factory reset.


  • Find a stronger signal for this purpose.

If you’re indoors, try boosting your connection by going outside to avoid signal-blocking materials.


  • Connect to Wi-Fi.

, Try connecting to a Wi-Fi network during activation.


Still experiencing activation issues after trying the above suggestions?  Contact Virgin Mobile USA support.


Helpful Resources

How to Back up Your iPhone

How to Complete a Factory Reset  (From a Mac or PC)

How to Complete a Factory Reset  (From Your iPhone)

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