How do device upgrades work with Virgin Mobile?

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You can always upgrade to a newer device at Virgin Mobile.


Here are a few simple ways you can upgrade to a new device with your Virgin Mobile account:


Option 1: Go to

Log into MyAccount

At the Account Over view screen, look for the I want to … Menu

From there choose I want to upgrade to new device

Enter the device serial number from your new phone and follow the steps to complete the swap


Option 2: Purchase a new device online or through a national retail location that sells Virgin Mobile devices.  


Android devices can be purchased online at!/shop/phones/ or at Walmart, Target, and Best Buy stores nationwide.


iPhone devices can be purchased online at or at an Apple Retail Store nationwide.


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‎01-04-2018 03:27 PM
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