What are the Mobile Hotspot add-on offers?
How many Wi-Fi-enabled devices can I connect to my hotspot-capable smartphone?
The number of Wi-Fi enabled devices that can be connected to your hotspot-capable smartphone varies by device. 3G hotspot capable smartphones can connect up to 5 Wi-Fi enabled devices. Dual-mode 3G/4G hotspot capable smartphones can connect up to 8 Wi-Fi enabled devices.
Is Mobile Hotspot available for all plans?
Mobile Hotspot is now included in our Data Love plans, on most devices (see below). This means you can turn your phone into a hotspot and allow others to use your data services when in the network coverage area. Their usage will draw from your high-speed data allotments of your plan. You can turn on the hotspot functionality on your device by accessing your phone Settings.
Mobile Hotspot is available as an add-on option for select devices and some of our older monthly plans.
How do I pay for the Mobile Hotspot?
If you are on one of our older plans and choose to pay for Mobile Hotspot as an additional option, you can go online in My Account. Payment for the Daily Mobile Hotspot and non-recurring Monthly Mobile Hotspot add-on services is independent of your monthly plan payment. Your account will need to be current and active and must have enough money to cover the Mobile Hotspot charge at time of purchase. For continued Monthly Mobile Hotspot service, you can elect to have your service tied to your monthly plan payment and set to renew monthly, so long as you have sufficient funds in your account.
What's the difference between the monthly hotspot options listed in My Account?
Monthly Mobile Hotspot provides you with two payment options for your convenience. To ensure continued service, you can elect to have your Monthly Mobile Hotspot service renew automatically monthly, so long as you have sufficient funds in your account. If you don’t need ongoing hotspot functionality, select the option that does not automatically renew and you can add hotspot functionality whenever you need it.
How long does the Daily Mobile Hotspot last?
On the day of purchase, you’ll have access to 500MB until 11:59 PM the next day or until the data is depleted, whichever occurs first.
For example, if Daily Mobile Hotspot is purchased at 9:00 AM on Monday, the 500 MB data allotment is valid through 11:59 PM on Tuesday, unless you've used the entire 500MB data allotment before the expiration time.
How long do the Monthly Mobile Hotspots last?
For the non-recurring Monthly Mobile Hotspot add-ons:
If you elect to have your Monthly Mobile Hotspot service automatically renew monthly:
What happens if all of the Mobile Hotspot data allotment is used up before it expires?
If you use all of your Mobile Hotspot data allotment, you’ll need to purchase another daily or monthly Mobile Hotspot data allotment for continued use.
If you are on one of our Virgin Mobile Unlimited Plans that includes hotspot and you use up your high-speed data allotment and want more, you can purchase one of our high-speed data packs for your plan. Learn more.
If more than one device is connected, how is data use measured?
Your daily or monthly Mobile Hotspot data allotment is the total combined allotment available for each data session. If more than one Wi-Fi device is connected, the data will be shared between each of these devices.
Is the amount of data that I get on Mobile Hotspot separate from the data on my Monthly Plan?
Yes, the Mobile Hotspot's data allotment is measured separately from your monthly service.
Can I see how much of the Mobile Hotspot data allotment I've used?
Definitely. If you’ve purchased a Mobile Hotspot, simply log into My Account, click on the “Service & Usage” tab, then select "Data.”
How do I turn on the Hotspot functionality for my phone?
You can turn on the functionality through your phone’s Settings menu. You can also check your phone's User Guide for specific details and more information.