Virgin Mobile

SOLUTION: Unable to install all contents 1 code: 400 on Samsung Galaxy S8+, S9, and S9+

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Diagnosis

 Some users are reporting "Unable to install all contents 1 code: 400" appear repeatedly.

Solution

The root cause is actively under investigation and devices should not be replaced based on this behavior. Follow these steps to resolve:

 

  1. Ensure handset is on Sprint mobile data (not Wi-Fi)
  2. Open phone dialer and enter ##BRAND# and select YES.  This will resend the ID payload to the handset without removing any personal data. 
  3. If the handset is in weak Sprint coverage or if the error returns, please to move to a location in good Sprint network coverage and try again.
  4. If ##BRAND# does not resolve the behavior and error 400 continues to appear, perform a full factory data reset. 

Settings > General management > Reset > Factory Data Reset 

 

This communication will be updated as root cause is identified.

Version history
Revision #:
1 of 1
Last update:
‎05-14-2018 06:32 AM
Updated by:
 
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