What can I do If I Forgot My PIN?

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If you forgot your Virgin Mobile PIN, you can choose one of the following options:


 Option 1: Call us at 888.322.1122

  • Press option 5
  • Press option 5 again
  • Get a text message with your PIN

Option 2: Open the phone app

  • Select “Forgot PIN
  • Follow the prompts


If you forgot the passcode for your iPhone, please follow the steps listed on Apple Support.


Pro tip: Download the Virgin Mobile App for iPhone and use your fingerprint to log in. Never worry about forgetting your PIN again.

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Revision #:
11 of 11
Last update:
‎09-10-2018 09:34 AM
Updated by:
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