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First, you should know you are getting an amazing deal on top-notch mobile service including Member Benefits – AND you’re getting a Visa Prepaid Card on us!
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Orders placed after 1pm on 11/22/17  through the end of the day 11/26/17 will ship on 11/27/17 due to the Thanksgiving holiday.
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We’ve got you covered! Our Device Support page gives you all the tools you need to troubleshoot your device, learn helpful tips and resolve issues like a champion. Just go to our Device Support page, select your device and find the answers you need!
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 With the Virgin Mobile Refer a Friend Program, both the referrer (customer) and referee (prospect) will receive a $25 account credit upon activating onto a Virgin Mobile monthly plan.
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How pre-order for the iPhone X works You can pre-order the iPhone X on our website starting November 3rd. There will be an authorization on your credit or debit card for the entire amount of the order. We’ll ship your iPhone in 3-4 weeks, or as soon as it becomes available. When we ship it, we’ll send you an email notification and charge your credit or debit card.
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Whether you bought your new iPhone direct from Virgin Mobile or from an Apple Retail Store, you will activate it here . 
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Go to the Member Benefits page to see the latest offers. Choose one from the list and hit “get this offer.” Depending on the offer, you’ll see a coupon or promo code onscreen and we’ll also send it to you via email. You can also log in any time to find your coupon or promo code stored under My Benefits.
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If you purchased a new iPhone from   the Virgin Mobile website  and paid full manufacturer suggested retail price (MSRP), you may  contact Customer Care  to request that the phone be unlocked after you have subscribed to the Inner Circle plan for more than 14 days. 
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Here are the steps to check voicemail from another phone: Call your phone number from another phone When you hear the greeting press the '*' key You will be prompted to enter your password, and then press '#.' You will now be in voicemail.
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Best: Approximation of an in-building experience. Note, indoor performance varies and there are other factors, many of which are beyond Sprint's control, that may influence overall in-building performance including building structure, building materials, etc.   Fair: Denotes areas with available outdoors/street coverage.
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   Best:   You should generally receive a signal strength sufficient to make calls outdoors, in a car and in many buildings.       Good:     You should generally receive a signal strength sufficient to make calls outdoors, in a car and in some buildings.       Fair:     You should generally receive a signal strength sufficient to make calls outdoors, but typically not for calls in a car or in buildings.    
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No. Swapping a SIM Card will not impact the data stored on your phone like pictures and contacts.
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 If you want to talk and text at the same time, you need to be on Wi-fi. You can’t talk and text at the same time over the network.
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  Call a Virgin Mobile Care Agent at 888.332.1122 and they’ll help you take care of it.
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First, don’t worry. We can send your account PIN straight to your Virgin Mobile phone via a text message.
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Let's face it, stuff happens. Like, you forget your phone at the restaurant. Or you accidentally drop it on the sidewalk. Without insurance, bad luck could cost you big time.   That's why Virgin Mobile has partnered with Brightstar Device Protection (formerly eSecuritel), a leader in device protection, to offer Phone Insurance to our customers.
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The expiration date of all Member Benefit offers will be listed on the offer page and will be listed under “My Benefits.” If an offer expires, don’t worry—we’re working hard to get you more great benefits, so make sure you head back to the Member Benefit page regularly.
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If your offer hasn’t expired and there is an error during the redemption process in-store on online, head over to Contact Us, fill out the form, and we’ll get right back to you.
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Once you’ve grabbed your code or coupon from the Member Benefit page, head straight to the featured merchant to redeem. The offer detail page will provide redemption details, like whether you can redeem in-store, online or both and the expiration date of the offer, if any.
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Member Benefits are ongoing offers for Inner Circle members. We’ll be adding new Benefits all the time; click here   to learn more and view the latest Member Benefit offers.
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